Privacy Policy

Last Updated: May 15, 2025

1. Introduction

AskArk.ai (“we,” “our,” or “us”) is an educational AI company working to build reliable, interpretable, and supportive AI systems for educators.

This Privacy Policy explains how we collect, use, disclose, and process your personal data when you use our website and other places where AskArk.ai acts as a data controllerâ€”for example, when you interact with AskArk.ai or other products as a consumer for personal use (“Services”).

This Privacy Policy does not apply where AskArk.ai acts as a data processor and processes personal data on behalf of educational institutions or commercial customersâ€”for example, your school has provisioned you an AskArk.ai account, or you’re using an app that is powered by AskArk.ai on the back-end. In those cases, the educational institution or commercial customer is the controller, and you can review their policies for more information about how they handle your personal data.

For information about how we collect and use personal data to develop our language models that power our Services, please see our separate Notice on Model Training.

This Privacy Policy also describes your privacy rights. More information about your rights, and how to exercise them, is set out in Section 8 (“Rights and Choices”).

We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By accessing or using our Service, you consent to the data practices described in this Privacy Policy.

2. Collection of Personal Data

We collect the following categories of personal data:

2.1 Personal data you provide to us directly

Identity and Contact Data: AskArk.ai collects identifiers, including your name, email address, and phone number when you sign up for an AskArk.ai account, or to receive information on our Services. We may also collect or generate indirect identifiers (e.g., “USER12345”).
Payment Information: We collect your payment information if you choose to purchase access to AskArk.ai’s products and services.
Inputs and Outputs: Our AI services allow you to interact with the Services in a variety of formats (“Asks” or “Inputs”), which generate responses (“Outputs”) based on your Inputs. This includes where you choose to integrate third-party applications with our services. If you include personal data or reference external content in your Inputs, we will collect that information and this information may be reproduced in your Outputs.
Educational Content: Information you provide when using our Service, including documents, lesson plans, communication drafts, and feedback for educational purposes.
Feedback on your use of our Services: We appreciate feedback, including ideas and suggestions for improvement or rating an Output in response to an Input (“Feedback”). If you rate an Output in response to an Input, we will store the entire related conversation as part of your Feedback.
Communication Information: If you communicate with us, including via our support systems, we collect your name, contact information, and the contents of any messages you send.

2.2 Personal data we receive automatically from your use of the Services

When you use the Services, we also receive certain technical data automatically. This includes:

Device and Connection Information: Consistent with your device or browser permissions, your device or browser automatically sends us information about when and how you install, access, or use our Services. This includes information such as your device type, operating system information, browser information and web page referers, mobile network, connection information, mobile operator or internet service provider (ISP), time zone setting, IP address (including information about the location of the device derived from your IP address), identifiers (including device or advertising identifiers, probabilistic identifiers, and other unique personal or online identifiers).
Usage Information: We collect information about your use of the Services, such as the dates and times of access, browsing history, search, information about the links you click, pages you view, and other information about how you use the Services, and technology on the devices you use to access the Services.
Log and Troubleshooting Information: We collect information about how our Services are performing when you use them. This information includes log files. If you or your device experiences an error, we may collect information about the error, the time the error occurred, the feature being used, the state of the application when the error occurred, and any communications or content provided at the time the error occurred.
Cookies & Similar Technologies: We and our service providers use cookies, scripts, or similar technologies (“Cookies”) to manage the Services and to collect information about you and your use of the Services. These technologies help us to recognize you, customize or personalize your experience, market additional products or services to you, and analyze the use of our Services to make them safer and more useful to you. For more details about how we use these technologies, and your opt-out controls and other options, please visit our Cookie Policy.

2.3 Integration Data

With your permission, we may collect information from third-party services you choose to integrate with our Service, such as:

Google Classroom
Microsoft Teams
School Information Systems

2.4 Third-party Language Models and Model Training

AskArk.ai utilizes various Large Language Models (LLMs) from time to time to power our Services. We only partner with LLM providers whose data handling and privacy practices align with our own standards and the principles outlined in this policy.

When we train or fine-tune our own models, AskArk.ai obtains personal data from carefully selected sources. For more information about how we collect and use personal data in relation to language models that power our Services, the steps we take to minimize the privacy impact on individuals, and your choices with respect to that information, please see our separate Notice on Model Training.

3. Uses of Personal Data

We use your personal data for the following purposes:

To provide, maintain and facilitate any products and services offered to you with respect to your AskArk.ai account, which are governed by our Terms of Service;
To provide, maintain and facilitate optional services and features that enhance platform functionality and user experience;
To communicate with you, including to send you information about our Services and events;
To create and administer your AskArk.ai account;
To facilitate payments for products and services provided by AskArk.ai;
To prevent and investigate fraud, abuse, and violations of our Usage Policy, unlawful or criminal activity, unauthorized access to or use of personal data or AskArk.ai systems and networks, to protect our rights and the rights of others, and to meet legal, governmental and institutional policy obligations;
To investigate and resolve disputes;
To investigate and resolve security issues;
To debug and to identify and repair errors that impair existing functionality;
To improve the Services and conduct research; and
To enforce our Terms of Service and similar terms and agreements, including our Usage Policy.

We will not use your Inputs or Outputs to train our models, unless: (1) your conversations are flagged for Trust & Safety review (in which case we may use or analyze them to improve our ability to detect and enforce our Usage Policy), or (2) you’ve explicitly reported the materials to us (for example via our feedback mechanisms), or (3) you’ve otherwise explicitly opted in to the use of your Inputs and Outputs for training purposes.

Please see Section 11 below for details of our legal bases for processing your personal data.

4. How We Disclose Personal Data

AskArk.ai will disclose personal data to the following categories of third parties for the purposes explained in this Policy:

Affiliates & corporate partners: AskArk.ai discloses the categories of personal data described above between and among its affiliates and related entities.
Service providers & business partners: AskArk.ai may disclose the categories of personal data described above with service providers and business partners for a variety of business purposes, including website and data hosting, ensuring compliance with industry standards, research, auditing, data processing, and providing you with the services.

AskArk.ai may also disclose personal data in the following circumstances:

As part of a significant corporate event: If AskArk.ai is involved in a merger, corporate transaction, bankruptcy, or other situation involving the transfer of business assets, AskArk.ai will disclose your personal data as part of these corporate transactions.
Third-Party Websites and Services: Our Services may involve integrations with, or may direct you to, websites, apps, and services managed by third parties. By interacting with these third parties, you are providing information directly to the third party and not AskArk.ai and subject to the third party’s privacy policy. If you access third-party services, such as social media sites or other sites linked through the Services, these third-party services will be able to collect personal data about you, including information about your activity on the Services.
Pursuant to regulatory or legal requirements, safety, rights of others, and to enforce our rights: We may disclose personal data to governmental regulatory authorities as required by law, including for legal, tax or accounting purposes, in response to their requests for such information or to assist in investigations. We may also disclose personal data to third parties in connection with claims, disputes or litigation, when otherwise permitted or required by law, or if we determine its disclosure is necessary to protect the health and safety of you or any other person, to protect against fraud or credit risk, to enforce our legal rights or the legal rights of others, to enforce contractual commitments that you have made, or as otherwise permitted or required by applicable law.
With an individual’s consent: AskArk.ai will otherwise disclose personal data when an individual gives us permission or directs us to disclose this information, including as a part of our Services.

You can find information on our Subprocessor List about the third parties AskArk.ai engages to help us process personal data.

5. Data Transfers

When you access our website or Services, your personal data may be transferred to our servers in the EU, to the US, or to other countries outside the European Economic Area (“EEA”) and the UK. This may be a direct provision of your personal data to us, or a transfer that we or a third party make.

Where information is transferred outside the EEA or the UK, we ensure it benefits from an adequate level of data protection by relying on:

Adequacy decisions: These are decisions from the European Commission under Article 45 GDPR (or equivalent decisions under other laws) where they recognize that a country outside of the EEA offers an adequate level of data protection.
Standard contractual clauses: The European Commission has approved contractual clauses under Article 46 GDPR that allows companies in the EEA to transfer data outside the EEA. These (and their approved equivalent for the UK and Switzerland) are called standard contractual clauses. We rely on standard contractual clauses to transfer information as described in “Collection of Personal Data” to certain affiliates and third parties in countries without an adequacy decision.

In certain situations, we rely on derogations provided for under applicable data protection law to transfer information to a third country.

6. Data Retention and Security Controls

AskArk.ai retains your personal data for as long as reasonably necessary for the purposes outlined in this Privacy Policy and explained further in our privacy center.

When the personal data collected is no longer required by us, we and our service providers will perform the necessary procedures for destroying, deleting, erasing, or converting it into an anonymous form as permitted or required under applicable laws.

6.1 Aggregated or De-Identified Information

We may process personal data in an aggregated or de-identified form to analyze the effectiveness of our Services, conduct research, study user behavior, and train our AI models as permitted under applicable laws. For instance:

When you submit Feedback, we disassociate Inputs and Outputs from your user ID to use them for training and improving our models.
If our systems flag Inputs or Outputs for potentially violating our Usage Policy, we disassociate the content from your user ID to train our trust and safety internal classification and generative models. However, we may re-identify the Inputs or Outputs to enforce our Usage Policy with the responsible user if necessary.
To improve user experience, we may analyze and aggregate general user behavior and usage data. This information does not identify individual users.

6.2 Security Controls Relating to our Processing of Personal Data

We implement appropriate technical and organizational security measures designed to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

7. Children

Our Services are not directed towards, and we do not knowingly collect, use, disclose, sell, or share any information about, children under the age of 18 without appropriate parental consent. In the educational context, we work with schools to ensure proper consent is obtained in accordance with applicable laws including COPPA (Children’s Online Privacy Protection Act) where applicable.

If you become aware that a child under the age of 18 has provided any personal data to us while using our Services outside of an educational institution context, please email us at privacy@askark.ai and we will investigate the matter and, if appropriate, delete the personal data.

8. Rights and Choices

Depending on where you live and the laws that apply in your country of residence, you may enjoy certain rights regarding your personal data, as described further below. These rights are limited, and subject to exceptions, conditions, and restrictions. We may decline a request if we have a lawful reason for doing so. That said, we strive to prioritize the protection of personal data, and comply with all applicable privacy laws.

To exercise your rights, you or an authorized agent may submit a request by emailing us at privacy@askark.ai. After we receive your request, we may verify it by requesting information sufficient to confirm your identity. You may also have the right to appeal requests that we deny by emailing privacy@askark.ai. AskArk.ai will not discriminate based on the exercising of privacy rights you may have. Set out below is a summary of the rights which you may enjoy, depending on the laws that apply in your country of residence:

Right to know: The right to know what personal data AskArk.ai processes about you, including the categories of personal data, the categories of sources from which it is collected, the business or commercial purposes for collection, and the categories of third parties to whom we disclose it.
Access & data portability: The right to request a copy of the personal data AskArk.ai processes about you, subject to certain exceptions and conditions. In certain cases and subject to applicable law, you have the right to port your information.
Deletion: The right to request that we delete personal data collected from you when you use our Services, subject to certain exceptions. You also are able to delete individual conversations, which will be removed immediately from your conversation history and automatically deleted from our back-end within 30 days.
Correction: The right to request that we correct inaccurate personal data AskArk.ai retains about you, subject to certain exceptions. Please note that we cannot guarantee the factual accuracy of Outputs. If Outputs contain factually inaccurate personal data relating to you, you can submit a correction request and we will make a reasonable effort to correct this informationâ€”but due to the technical complexity of our large language models, it may not always be possible for us to do so.
Objection: The right to object to processing of your personal data, including profiling conducted on grounds of public or legitimate interest. In places where such a right applies, we will no longer process the personal data in case of such objection unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise or defense of legal claims. If we use your information for direct marketing, you can object and opt out of future direct marketing messages using the unsubscribe link in such communications.
Restriction: The right to restrict our processing of your personal data in certain circumstances.
Withdrawal of consent: Where AskArk.ai’s processing of your personal data is based on consent, you have the right to withdraw your consent. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Automated decision-making: AskArk.ai does not engage in decision making based solely on automated processing or profiling in a manner which produces a legal effect (i.e., impacts your legal rights) or significantly affects you in a similar way (e.g., significantly affects your financial circumstances or ability to access essential goods or services).

9. Changes to Our Privacy Policy

AskArk.ai may update this Privacy Policy from time to time. We will notify you of any material changes to this Privacy Policy, as appropriate, and update the Effective Date at the top. You can view a summary of privacy policy changes and previous versions in our Privacy Center.

10. Contact Information

If you live in the European Economic Area (EEA), UK or Switzerland (the “European Region”), the data controller responsible for your personal data is AskArk Ireland, Limited. If you live outside the European Region, the data controller responsible for your personal data is AskArk.ai, Ltd.

If you have any questions about this Privacy Policy, or have any questions, complaints or requests regarding your personal data, you can contact us as described below:

AskArk.ai Ltd. with a registered address at Cube Building, Monahan Road, Cork, T12 H1XY, Ireland. You can email us at privacy@askark.ai and contact our Data Protection Officer at privacy@askark.ai.

Please note that under many countries’ laws, you have the right to lodge a complaint with the supervisory authority in the place in which you live or work. A full list of EU supervisory authorities’ contact details is available here. If you live or work in the UK, you have the right to lodge a complaint with the UK Information Commissioner’s Office.

11. Legal Bases for Processing

Purpose	Type of Data	Legal Basis
To provide, maintain and facilitate any products and services offered to you with respect to your AskArk.ai account, which are governed by our Terms of Service	Identity and Contact Data Payment Information Feedback Inputs and Outputs	Contract
To provide, maintain and facilitate optional services and features that enhance platform functionality and user experience	Identity and Contact Data Feedback Inputs and Outputs	Legitimate interests It is in our and our users’ legitimate interests to expand our product features and deliver additional services that enhance platform functionality and user experience.
To communicate with you, including to send you information about our Services and events	Identity and Contact Data Communication Information Technical Information	Where necessary to perform a contract with you, such as processing your contact information to send you a technical announcement about the Services. Your consent when we ask for it to process your personal data for a specific purpose that we communicate to you, such as processing your contact information to send you certain forms of marketing communications.
To create and administer your AskArk.ai account	Identity and Contact Data Payment Information Feedback	Contract
To facilitate payments for products and services provided by AskArk.ai	Identity and Contact Data Payment Information	Contract
To prevent and investigate fraud, abuse, and violations of our Usage Policy, unlawful or criminal activity, unauthorized access to or use of personal data or AskArk.ai systems and networks, to protect our rights and the rights of others, and to meet legal, governmental and institutional policy obligations	Identity and Contact Data Payment Information Inputs and Outputs Technical Information	Legitimate interests Legal obligation It is our legitimate interest to protect our business, employees and users from illegal activities, inappropriate behavior or violations of terms that would be detrimental. We also have a duty to cooperate with authorities.
To investigate and resolve disputes	Identity and Contact Data Inputs and Outputs Feedback	Legitimate interests Legal obligation It is our legitimate interest to fully understand and make reasonable efforts to resolve customer complaints in order to improve user satisfaction. We also have a legal obligation in some cases.
To investigate and resolve security issues	Identity and Contact Data Feedback Technical Information Inputs and Outputs	Legal obligation Legitimate interests It is our legitimate interest to protect user data and our systems from intrusion or compromise through monitoring and swift response. We also have a legal obligation to provide adequate security safeguards.
To debug and to identify and repair errors that impair existing functionality	Identity and Contact Data Feedback Technical Information	Legitimate interests It is our legitimate interest to maintain continuous functioning of our services and rapid correction of problems to ensure a positive user experience that encourages engagement.
To improve the Services and conduct research	Identity and Contact Data Feedback Technical Information Inputs and Outputs	Legitimate interests It is our legitimate interest and in the interest of AskArk.ai users to evaluate the use of the Services and adoption of new features to inform the development of future features and improve direction and development of the Services.
To enforce our Terms of Service and similar terms and agreements, including our Usage Policy	Identity and Contact Data Inputs and Outputs Technical Information	Contract Legitimate interests In certain circumstances outside of the performance of our contract with you, we may rely on legitimate interests. It is our legitimate interest to enforce the rules and policies governing use of our services, to maintain intended functionality and value for users. We aim to provide a safe, useful platform.

12. Supplemental Disclosures for Residents of Canada

These supplemental disclosures contain additional information relevant to residents of Canada. This content should be read in conjunction with the rest of our Privacy Policy. In case of conflict between our Privacy Policy and these supplemental disclosures, the supplemental disclosures shall prevail in relation to residents of Canada.

Consent: By expressly consenting to this Privacy Policy, you confirm you have read, understand, and consent to the collection, use, processing, and disclosure of your personal data in accordance with this Privacy Policy and understand that, in jurisdictions where it is available, AskArk.ai also relies on other lawful bases for the foregoing as more fully set out in this policy. We will only collect, use and disclose your personal data with your consent, unless otherwise permitted or required by law. Your consent may be given expressly or implied, depending on the circumstances and the sensitivity of the information involved. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

Cross-jurisdictional Transfers: By providing us with personal data, you acknowledge and agree that your personal data may be transferred or disclosed to other jurisdictions for processing and storage outside of Canada, including to the United States and other countries, where laws regarding the protection of personal data may be less stringent than the laws in your jurisdiction. Furthermore, we may disclose your personal data in these jurisdictions in response to legal processes or where we believe in good faith that disclosure is required or permitted by law.

Contact: If you have any questions or comments about our processing of your personal data, or to exercise your rights as outlined in Section 8 (“Rights and Choices”), please contact us at privacy@askark.ai.

13. Cookie Policy

Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy.

Cookie	Duration	Description
_gat	1 minute	This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites.
sib_cuid	6 months	Purechat uses this cookie to send data to purechat.com, to connect visitors to the reservation team and track visitors to stay on portal.

Cookie	Duration	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_HQWCR311XW	2 years	This cookie is installed by Google Analytics.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.