1. Introduction
This Cookie Policy explains how AskArk.ai (“we,” “our,” or “us”) uses cookies and similar technologies when you visit our website (askark.ai) and use our services. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners. Cookies enhance user experience by remembering your preferences and enabling certain site features.
We use cookies for various purposes, including to ensure the website functions properly, to analyze how visitors use our site, and to enhance your experience on our platform. This policy provides you with clear and comprehensive information about the cookies we use and the choices you have regarding their use.
2. Types of Cookies We Use
We use the following types of cookies on our website and platform:
2.1 Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account authentication. You cannot opt out of these cookies as the website cannot function properly without them.
| Cookie Name | Purpose | Duration |
|---|---|---|
| ASKSESSION | Used to maintain your session while using AskArk.ai | Session |
| ASKAUTH | Used to authenticate logged-in users | 30 days |
| XSRF-TOKEN | Helps protect against Cross-Site Request Forgery attacks | Session |
2.2 Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you disable these cookies, some or all of these features may not function properly.
| Cookie Name | Purpose | Duration |
|---|---|---|
| ui_preference | Remembers user interface preferences | 1 year |
| language_preference | Stores your preferred language setting | 1 year |
| recent_asks | Remembers your recent asks to improve user experience | 30 days |
2.3 Analytics Cookies
These cookies collect information about how visitors use our website, which pages they visited and when, and whether they encountered any errors. These cookies do not collect information that identifies a visitor directly. Rather, all information these cookies collect is aggregated and anonymous. We use this information to improve our website and services.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics cookie used to distinguish users | 2 years |
| _gid | Google Analytics cookie used to distinguish users | 24 hours |
| _gat | Google Analytics cookie used to throttle request rate | 1 minute |
2.4 Marketing Cookies
These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with our permission, third-party advertisers can place cookies to enable them to show adverts which we think will be relevant to your interests while you are on third-party websites.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _fbp | Used by Facebook to deliver advertisements | 3 months |
| ads_prefs | Used to store advertising preferences | 1 year |
3. Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
| Third Party | Purpose | Privacy Policy Link |
|---|---|---|
| Google Analytics | Traffic analysis and website usage statistics | https://policies.google.com/privacy |
| Stripe | Payment processing | https://stripe.com/privacy |
| Intercom | Customer support and messaging | https://www.intercom.com/legal/privacy |
4. Cookie Management
4.1 Cookie Preferences
When you first visit our website, you will be shown a cookie banner that allows you to accept or decline non-essential cookies. You can change your cookie preferences at any time by clicking on the “Cookie Settings” link in the footer of our website.
4.2 Browser Settings
Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. The following links provide information on how to modify your cookie settings in the most popular browsers:
Please note that if you choose to block cookies, you may not be able to use the full functionality of our website.
4.3 Do Not Track
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals.
5. Data Collected by Cookies
The information collected by cookies helps us analyze data about webpage traffic and improve our website to tailor it to customer needs. We use this information for statistical analysis purposes only, and then the data is removed from the system.
Cookies may collect the following types of information:
- IP address and device information
- Browser type and version
- Time zone setting and location
- Operating system and platform
- Pages visited and navigation patterns
- Time spent on pages and interaction information
6. Cookie Lifespan
The cookies we use have varying lifespans:
- Session Cookies: These cookies are temporary and are erased when you close your browser.
- Persistent Cookies: These cookies remain on your device until they expire or you delete them. The duration can range from minutes to years.
The specific duration for each cookie we use is listed in the tables above under Section 2.
7. Changes to This Cookie Policy
We may update our Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Cookie Policy periodically for any changes.
